West Elm is a branch of Williams-Sonoma, Inc., that was founded in 2002. If you like something from their website, I recommend you find a comparable item from a more trustworthy company. I've never been so angry with a company I thought was legit. I'm calling 'the hub' tomorrow, but I have very low expectations, and will likely have to contact my bank to get my money back. I mean, who says an item is delivered when it's not, and in this day and age how is their tracking system so poor. She told me that she was not able to see the delivery information herself, but that the hub would be able to give me an idea about what happened. She told me she was going to write an email to 'the hub' which is their name for the delivery department since WSI delivers items themselves. I called customer service one last time, gave my order number and told the representative that it says it was delivered, but that it wasn't.

I walk side, I walk around the property, I walk down my street to see if it was a mixup, nothing. I think to myself, wow, I didn't hear anybody, but okay. I check the tracking status and it says the item was delivered. I went to lay down in the living room while I waited. I told her it's just good to know there's still time it could show up.

The representative said 'They're cutting it close, but it should be there by 7 or 8, I apologize'. Around 6:00 I called customer service to see what the delivery window expectation was. Today is May 31st, I live in CST time zone. This time the delivery date did not change, so I was hopeful for a belated happy ending.

I was frustrated and suspicious, but I wanted the chair so I kept my cool. A different customer service told me the exact same story the first person did about waiting and the part should be there tomorrow and they'll ship after that. When I realized this I called customer service again around April 20th, because in the mean time I had received a couch I bought from Article, with no problems, so the delay confused me as it said the chair had not shipped due to being on 'backorder'. Another silent delivery change was made to May 31st.

West elm mid century drink table